SUPPORT

Customer Questions & Answers

 
 Your device comes with a pre-installed 9 volt battery. Please remove the safety seal on the battery and re-insert. You must always use a high quality alkaline battery like Duracell for your Virulite device to work properly.
 

Question:

Is there supposed to be actual light coming from the device for the treatment? Besides the flashing light that indicates the actual treatment.

 

Answer:

No the light is invisible to the human eye, the flashing light lets you know it's working. You'll be able to tell if the device fails or is failing

based on the flashing light.

By J on May 23, 2017

 
 

Question:

Does it come with the battery?

 

Answer: 

Yes, mine did.

By Megan on February 20, 2017

 
 

Question:

What kind of light does it use? uv? uvb? blue? red? is it similar to the "me clear" that uses blue led?

 

Answer:

Its invisible.

The website explains it best. Personally I thought it was bologna until I bought one and it worked for me.

By Joe M. on June 19, 2017

 
 

Question:

How long is each treatment? Does it go off when a treatment is finished?

 

Answer:

Each treatment is 3 minutes and it will beep and turn off when the time is up.

By Audrey on April 3, 2017